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<p>Ordered priorities for service:</p>
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<li style="list-style-type: none;">
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<li>Patrons who are in the department or library are served on a first come, first served basis.</li>
<li>Telephone inquiries are handled based on guidelines for<span> </span><a class="internal-link" href="http://192.168.222.217:8080/olli/manuals/reference-services/reference-service-guidelines/telephone-reference-service-guidelines" title="Telephone Reference Service Guidelines">Telephone Reference Service Guidelines</a>.</li>
<li>Inquiries referred from other branches are completed within twenty-four hours.</li>
<li>Reference inquiries that require extensive research are prioritized based on requestor and staff time available.</li>
<li>Library orientation and bibliographic instruction for groups.</li>
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</li>
<li>Limitations on service must be placed because of staff time available and research time available for each person or question. The number of questions per patron and the amount of time available for telephone inquiries may be limited. Reference librarians will normally be available to spend 5-10 minutes working with an individual patron.</li>
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